Online Store Information

Contacting Us - Email

Our preferred method of communication is by email - we have a record of correspondence, can manage our time to prioritise order shipments and can deal with customers across timezones.

Our email address for pre-sales enquiries and questions is: [email protected]

If you have already placed your orderand have a query or problem, please email [email protected]
(Please include your query and order number in the subject line)

Contacting Us - Telephone

If you need to contact us by telephone our numbers are:

Telephone: +44 1285 402 002 (or 01285 402 002 in the UK)

We have an older number, +44 845 475 8 475 which does still work but is not recommended from mobiles in particular, as the phone company will charge an access charge.

Purchase Orders and Pro Formas, and paying by Bank Transfer

Please email at [email protected] with your intended order, payment method, any order number, and your invoice/delivery address details.

We will check stock availability, and reply with a pro-forma invoice with details for payment by bank transfer (BACS) or by card.

Please note we do not ship until we have received payment, and we aren't able to provide credit. If you intend to purchase by credit card, please follow the standard shopping basket procedure if possible - this is the quickest method and stock levels will be automatically checked for you before your purchase.

You may check using the shopping basket what payment methods are valid for your country.

Our Company Details are:

Faff Limited T/AS
Registered in England No. 3515794
Registered Office: Beechwood, Perrott's Brook, Cirencester, GL7 7BS, United Kingdom

Ordering from Europe

We do not have to charge UK VAT (Sales Tax). VAT is instead collected by the courier on behalf of your country of residence. They will contact you before delivery to collect this. Please ensure your contact details are correct. If you are ordering on behalf of an EU business with a valid EORI and EU VAT number then you may not have to pay VAT to the courier. The checkout process will collect these details. Please ensure these numbers are correct as we will validate them before shipping and will have to contact you if they are not correct, which may delay your order. As far as we know, none of our products incur any Duty to any countries that we ship to.

How we calculate Prices and Shipping

If you are in the UK, we total the price, add shipping costs (£8 or £12 for 8+Kg packages, with slight increments for packages above 15Kg), then add VAT to that (20%).

If you are in the EU, we total the price, add shipping costs (these vary according to which country you live in, and the total weight of the items), We do not charge UK sales tax (VAT). If you are an EU registered business, we do not have to charge you sales tax, if you provide your EU VAT number before we take your order (see instructions above).

Individual purchasers from the EU no longer have to pay UK VAT from January 2021, but will be liable for EU VAT in their own countries. This will be collected by our couriers before delivery. Non-payment will result in your parcel being returned to us.

If you are located outside the EU, we total the price, and add shipping costs (according to country and total weight).

Note: you are liable for any customs charges payable.

If you don't see your destination

Please email us at [email protected] and we will try to help.

When will I receive my order?

Unless there is a problem with your order (or it is a system build), and you order by 7PM GMT - and it is not a public holiday - we will fill and despatch same day, for typically next day delivery in the UK or longer for International Orders (this includes Ireland, Northern Ireland and Scottish Highlands). Please check your mail a few hours after ordering just in case there is a problem. Next day delivery in the UK occurs 98% of the time - but delivery times are not guaranteed, and we do not automatically split orders if any items are not available. If you are not available to receive your order, after several attempts it will eventually be returned to back to us, and this will incur additional shipping charges. In some countries non-deliverable items will eventually be returned to the sender. We will either refund or resend orders at our discretion in this instance, and additional shipping costs are likely to be payable. Please do not specify a PO Box or forwarding service as your address, as our couriers do not ship to them.

When you receive your order...

Please check everything in your order is correct and working within 48 hours of receiving your order.

How we handle returns

If your product doesn't work as intended - do not simply send it back to us. We hold no stock at our registered address, and many problems are resolvable without a return. Instead, email us at [email protected] and we will handle your problem as quickly as possible. Do not return anything without an RMA number. You, the customer are responsible for the shipping cost of returning items to us for any reason.

Terms and Conditions of Sale

All individual prices are quoted both inclusive and exclusive of sales tax (VAT). Prices are subject to constant changes, and we reserve the right to modify our prices in compliance with price changes from our suppliers. reserves the right to cancel orders or postpone the time of delivery in the case of significant price changes, stock shortages or delivery failure from our suppliers.

Delivery time set in days means business (working) days, and are not guaranteed - all times of delivery provided by us are to be considered conditional.

Any price changes taking effect after an order is submitted will not be backdated. We take reservation for possible typographical errors and omissions.

If you purchase from outside the EU, you may need to pay import duty or VAT. accepts no responsibility for paying these charges, as they are the responsibility of the customer.

We do not ship orders to Post Box addresses or through Mail Forwarders.

Illustrations may vary from the actual item. Information given on pages other than the store (URLs which do not start may be provided by 3rd parties, and cannot be considered accurate. Email us if you have a question. We do not sell Mini-ITX Projects!

Returns Policy, Missing Parcels and Cancelled Orders

Do not return anything without an RMA (Return Merchandise Authorization) number. We will check the condition and/or test returned item(s) before issuing a refund or replacement. Items returned to us as faulty that are found to be working will be liable for shipping costs back to the customer. We cannot guarantee the integrity of your data during a repair - please remember to backup your system before returning it to us.

Incorrectly ordered or unwanted items may be returned to us for refund, provided we are informed within 7 working days of delivery of the order. Products must be returned in resaleable condition. For products to be in a resaleable condition they must be returned to us unused and unopened, with all items included in the original sale - manuals, cables, disks etc.

We cannot refund the original shipping costs for unwanted items.

We must be informed within 10 days of despatch if your parcel has not arrived.

You may cancel any order before shipping. We will refund by your original payment method. We reserve the right to deduct any significant costs incurred from the total (e.g. return bank charges).

The following items are non-refundable:

Items that are defaced or physically damaged, opened and used cases, computer software (including Operating Systems), items that become non-functional due to inappropriate use, items that have the warranty label/mark or serial number removed by customer that cannot be verified as our products, retail boxed items returned without the original retail box, manual, driver CD or cables. The shipping costs of returning items to us, unless otherwise agreed by

Page History

2024/04/26: Updated stylesheet, moved page to /store/info, simplified email section, revised phone wording

2023/07/26: Updated stylesheet, updated EU VAT wording, removed references to Cheques.